1. Introduction

INM Consulting Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website inm-consulting.com or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out our contact form (name, email address, message content)
• Subscribe to our newsletter (email address)
• Request our services or information
• Communicate with us via email or other channels

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Usage Data: Pages visited, time spent, clicks, and navigation patterns
• Device Information: Browser type, operating system, device type
• Location Data: General geographic location (country/city level)
• IP Address: Your internet protocol address

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Specifically:

• Google Analytics: We use Google Analytics to understand how visitors use our site
• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us improve website performance

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to your inquiries and provide requested services
• Communication: To send you updates, newsletters, and marketing materials (with your consent)
• Website Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and fraudulent activity

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

• Consent: You have given clear consent for us to process your personal data (e.g., newsletter signup)
• Contract: Processing is necessary to provide services you've requested
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services)
• Legal Obligation: Processing is necessary to comply with the law

5. Third-Party Services

5.1 Google Analytics

We use Google Analytics to track and analyze website usage. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing theGoogle Analytics Opt-out Browser Add-on.

For more information on how Google uses data, visit: Google Privacy Policy

5.2 Google reCAPTCHA

We use Google reCAPTCHA to protect our contact form from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. For more information, see the Google Privacy Policy and Google Terms of Service.

5.3 Email Service Provider

We use email service providers to send and manage email communications. Your email address and related information may be shared with these providers for the sole purpose of delivering our services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit (SSL/TLS)
• Regular security assessments and updates
• Access controls and authentication
• Secure cloud infrastructure (Google Cloud Platform)

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact Form Data: Retained for up to 2 years for service delivery and follow-up
• Analytics Data: Retained according to Google Analytics retention settings (26 months default)
• Email Communications: Retained until you unsubscribe or request deletion

8. Your Rights (GDPR)

If you are in the EEA, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at: ioannis@inm-consulting-ltd.com

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, including the United States and European Union. We ensure appropriate safeguards are in place for such transfers, including reliance on approved transfer mechanisms such as Standard Contractual Clauses.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

13. Supervisory Authority

If you are in the EEA and have concerns about our data practices, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO):

https://ico.org.uk/